FAQs

Yes. We accept returns within 24 hours from the date you received your order.

To accept your return, we ask the following requirements to be met:

• Item/s must be in original condition.

• Item/s must not have been used in any way.

• Item/s must not be opened.

Unfortunately, we cannot accept any returns that do not meet the above requirements.

To start a return, you can contact us at info@shahdbeauty.ae

Note: use the same email address you used when ordering.

What to write:

• State your order number "you find it in the order confirmation email"
  
• State the reason for returning.
  
• Explain conditions of your order if they meet the conditions in the previous question.
  
  Our team will assess your request and provide the suitable answer via email.

If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package.

Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at info@shahdbeauty.ae

Certain types of Products cannot be returned, like:

• Products that are not in their original condition.

• Products have been used in any way.

• Products that have been opened.

• Items on sale or gift cards.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.

If approved, you’ll be automatically refunded on your original payment method within 10 business days.

Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at info@shahdbeauty.ae